Frequently Asked Questions

To track your order, please check your tracking reference in the dispatch confirmation email or in "My order history" under "Tracking". You can then use this number to track your parcel on our delivery partner's website.

Whether you need help ordering or have a question regarding your order, we're here to help you! Monday to Friday 9am to 5pm - Phone or watts app on if we're not picking up leave us a voicemail and one of our friendly team will be in touch as soon as we can. Alternatively, you can send us an email to Info at branded Box if you prefer.

To see when your order should arrive, please check your order status in "My Order History" or in your order confirmation email. If your order has already been dispatched, you can check which delivery method it was sent with. Unless you selected express delivery our standard deliveries are between 8.30am and 7pm. These times could vary due to unforeseen circumstances, for example weather and traffic.

We're really sorry to hear that you have not received all of your products yet. If an item is missing from your parcel, we kindly ask you to check your order confirmation email as the item could have been dispatched separately. If this was not the case, please contact info@brandedbox.co.uk so we can check your order for you. If you have received the wrong item, please email help@packgenie.co.uk so we can look in to this for you. When contacting us please give us your order reference and details of what is missing or incorrect, so we can help you as quickly as possible.

You can upload your logo to us and then we will provide you with a proof to approve this will be done separately and we will be in contact with you to approve this.

We can discuss this following the proof being sent to you and you also have the option to add notes to provide us with your social media and contact details if you want them on the box.